Privacy Policy

How RCMA Valet LLC collects, uses, and protects your information.

Last updated: May 6, 2026

This Privacy Policy explains how RCMA Valet LLC (“RCMA Valet,” “we,” “us,” or “our”) collects, uses, and protects your information when you visit our website, request a quote, book valet services, or otherwise interact with us online or offline.

By using our website or submitting your information to us, you agree to the practices described in this policy.

1. Information We Collect

We collect information that you voluntarily provide to us, including:

  • Contact information (such as your name, phone number, email address).
  • Event details (such as event date, time, location, estimated guest count).
  • Business details if you’re inquiring on behalf of a venue, restaurant, or company.

We may also collect:

  • Technical information about your visit (such as IP address, browser type, device type, and pages visited), collected via cookies or similar technologies.
  • Communication history (such as emails or messages sent via our contact forms or social media).
  • Mobile App Data (Employees & Staff): If you use our internal mobile application, we collect precise location data (GPS) and device information to facilitate operational features like geofenced time-tracking and payment processing.

2. How We Use Your Information

We use the information we collect for purposes including:

  • Responding to quote requests and service inquiries.
  • Scheduling and providing valet services at your event or location.
  • Communicating with you about bookings, changes, or follow-up.
  • Improving our website, services, and customer experience.
  • Running advertising and analytics to understand interest in our services.

We do not sell or rent your personal information to third parties.

3. Mobile Application Permissions & Hardware

To provide secure and efficient valet operations, the RCMA Valet iOS application requests specific device permissions. We handle this data with strict security protocols:

  • Location Services (GPS): We require "When In Use" location access to verify that employees are physically within a designated venue's geofence before allowing them to clock in or out. Location data is used strictly for time-and-attendance validation and is not tracked continuously in the background after your shift ends. Stripe also requires location data to securely process physical transactions.
  • Bluetooth & NFC (Tap to Pay): The app requires Bluetooth and near-field communication (NFC) access strictly to interface with supported Stripe card readers and process secure "Tap to Pay on iPhone" transactions. We do not use Bluetooth for any form of location tracking or personal data collection.
  • SMS Communications: We collect customer and staff phone numbers to facilitate automated SMS text messaging (e.g., requesting a vehicle, notifying a customer their car is ready). This is securely routed through our communications provider (Twilio).

4. Cookies and Analytics

Our website may use cookies and similar technologies to:

  • Remember your preferences and improve site functionality.
  • Measure traffic and understand how visitors use the site.
  • Support advertising and remarketing campaigns (for example, via Google Ads).

You can manage cookies through your browser settings. Disabling cookies may affect certain features of the site.

5. Third-Party Services

We may use trusted third-party providers to help us operate our website and business, such as:

  • Website hosting and analytics tools.
  • Email or communication platforms.
  • Advertising platforms (including Google Ads).

These providers may process limited personal information solely to perform services on our behalf and are not permitted to use your information for their own unrelated purposes.

6. Data Retention

We retain personal information for as long as necessary to:

  • Provide the services you requested.
  • Comply with legal, tax, or accounting obligations.
  • Resolve disputes and enforce our agreements.

When information is no longer needed, we take reasonable steps to securely delete or anonymize it.

7. How We Protect Your Information

We use reasonable technical and organizational measures to protect your information, including:

  • Secure connections (HTTPS/SSL) on our website.
  • Restricted access to customer data to authorized personnel only.
  • Use of reputable platforms and providers for data storage and communication.

While we take these steps, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Your Choices and Rights

You may contact us to:

  • Update or correct your contact information.
  • Request that we delete certain information, subject to legal requirements.
  • Ask questions about how your data is used.
  • Account Deletion: Request the complete deletion of your mobile app account and associated personal data by contacting us directly.

9. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, you can contact us at: